FAQ

How do I care for my product?
- Machine wash inside-out in cold water with like colors.
- Use powdered detergent instead of liquid detergent.
- Don't wring excess water.
- Allow the garment to air dry.

    Will you be offering any other colours or styles?
    We are planning on offering additional colours of the "Stawamus" Seamless Workout Shirt once sales have shown that the item is popular with customers. We are also planning on offering a wider range of products, from compression shirts/tights to pullovers to shorts. Let us know by email at customersupport@aurusathletica.com about what sorts of style(s) and colour(s) you might like to see in the future!

    Do you ship internationally?
    Yes!

    How long will it take to receive my product?
    Once we have completed our crowdfunding campaign, we will begin production of the shirts and will send all customers their orders. All customers will receive a tracking number and orders will be shipped using Canada Post. Below is the estimated time of postal delivery. 

    Destination

    Estimated delivery time

    To Canada

    Up to 9 business days

    To USA

    4-7 business days

    To Rest of World

    6-10 business days


    What is your return policy?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please see our Return Policy.

    Is it safe to use my credit card?
    We don’t store any of your credit card information and we will never share your personal information.

    My order never arrived. Where is it?
    Please check your order confirmation email for the tracking number to see if it is still in transit. If you need further help, please contact us at customersupport@aurusathletica.com.

    My order arrived incomplete or damaged. What should I do?
    Please contact us at customersupport@aurusathletica.com.